Privacy Policy

Last updated: 4 August 2026

Ceiling Tech Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, become a customer or otherwise communicate with us.

1. Who we are

Ceiling Tech Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Company name: Ceiling Tech Ltd
Company number: 11489084
Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: [email protected]
Telephone: 0203 167 8794
Website: Ceiling Tech

References to “Ceiling Tech”, “we”, “us” or “our” in this Privacy Policy mean Ceiling Tech Ltd.

2. Personal information we collect

We may collect the following types of personal information:

• Your name, company name and job title.
• Your email address, telephone number and business address.
• Information submitted through our contact forms.
• Project information, drawings, plans, specifications, photographs and site details that you provide to us.
• Details of quotations, contracts, orders, invoices and payments.
• Records of emails, telephone calls and other communications with us.
• Marketing preferences and records of your consent.
• Information about suppliers, subcontractors, consultants and other professional contacts.
• Technical information, including your IP address, browser type, device type, operating system and website activity.
• Information collected through cookies and similar technologies.
• Any other information you voluntarily provide to us.

We do not normally request special-category personal information, such as information about health, religion, ethnicity or political beliefs. Please do not provide this information unless it is necessary for a specific purpose.

3. How we collect personal information

We may collect personal information:

• Directly from you when you contact us.
• When you complete a form on our website.
• When you request a quotation or consultation.
• When you enter into a contract with us.
• During project planning, site surveys, installation or aftercare.
• Through emails, telephone calls, meetings and other correspondence.
• Through cookies, website analytics and similar technologies.
• From your employer, contractor, architect, designer, consultant or project representative.
• From publicly available sources, including company websites, professional directories and Companies House.
• From suppliers, subcontractors and professional partners involved in a project.

4. How we use your information

We may use your personal information to:

• Respond to questions and enquiries.
• Prepare quotations, estimates and project proposals.
• Provide design, supply, installation and aftercare services.
• Plan and manage projects, site visits and installations.
• Communicate with customers, suppliers, subcontractors and consultants.
• Process orders, invoices and payments.
• Maintain financial, contractual and project records.
• Manage warranties, complaints, repairs and customer service.
• Improve our website, products and services.
• Protect our website and business from fraud, misuse and security threats.
• Meet our legal, tax, insurance and regulatory responsibilities.
• Send relevant business or marketing communications where permitted.
• Establish, exercise or defend legal claims.

5. Our lawful bases

UK data-protection law requires us to have a lawful basis for using personal information.

We generally rely on the following lawful bases:

Contract

We use personal information when it is necessary to provide a quotation, enter into a contract or deliver products and services you have requested.

Legitimate interests

We may use personal information where it is reasonably necessary for the operation and development of our business.

Our legitimate interests may include:

• Responding to business enquiries.
• Managing customer and supplier relationships.
• Planning and delivering projects.
• Improving our services and website.
• Protecting our business and systems.
• Recovering outstanding payments.
• Promoting relevant services to existing or prospective business contacts.

We consider your rights and interests before relying on legitimate interests.

Legal obligation

We may process personal information where necessary to comply with legal, accounting, tax, insurance, health and safety or regulatory obligations.

Consent

We may rely on your consent for certain marketing activities, optional cookies or other processing where consent is required.

You may withdraw your consent at any time by contacting us or using the unsubscribe or cookie-preference options provided.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Marketing communications

We may contact existing customers and business contacts about services that may be relevant to them where permitted by law.

Where consent is required, we will only send marketing communications after receiving your consent.

You may stop receiving marketing communications at any time by:

• Using the unsubscribe option in the communication.
• Emailing [email protected].
• Contacting us by telephone.

We may still contact you about active quotations, contracts, projects, invoices, warranties or other non-marketing matters.

7. Cookies and website analytics

Our website uses cookies and similar technologies to:

• Keep the website functioning correctly.
• Remember your preferences.
• Understand how visitors use the website.
• Improve website performance.
• Support analytics and marketing where you have given permission.

Non-essential cookies should not be placed unless you have provided the required consent.

You can accept, reject or manage cookies through the cookie-consent tool displayed on our website.

Further information is available in our Cookie Policy.

8. Who we share information with

We may share personal information with trusted third parties where necessary, including:

• Website hosting, maintenance and IT service providers.
• Email, cloud-storage and communication providers.
• Accounting, payment and financial service providers.
• Professional advisers, including accountants, insurers, consultants and solicitors.
• Manufacturers, suppliers and delivery companies.
• Approved subcontractors and installation teams.
• Architects, designers, contractors, project managers and other parties involved in a project.
• Analytics and cookie-management providers.
• Government bodies, regulators, law-enforcement organisations or courts where required.
• Potential purchasers, investors or advisers in connection with a business sale, restructuring or transfer.

We only provide information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

9. International transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include:

• Transfers to countries recognised as providing adequate protection.
• Approved contractual protections.
• Other safeguards permitted under UK data-protection law.

You may contact us for further information about the safeguards used for international transfers.

10. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

• General enquiries that do not become projects: normally up to two years after the last communication.
• Customer, quotation, contract and project records: normally up to six years after completion or the end of the business relationship.
• Invoices, payment and accounting records: for the period required by tax and accounting law.
• Supplier and subcontractor records: normally up to six years after the end of the relationship.
• Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer current.
• Website technical and analytics information: according to the settings and retention periods of the relevant cookie or analytics service.

We may retain information for longer where necessary for legal claims, warranties, disputes, insurance requirements or regulatory obligations.

When personal information is no longer required, we will securely delete, anonymise or destroy it.

11. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Improper use.
• Alteration.
• Disclosure.
• Destruction.

Access to personal information is limited to people who reasonably require it for their role.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain uses of your information.
• Request transfer of your information in a suitable format.
• Withdraw consent where processing is based on consent.
• Complain about how your information is being used.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on our legitimate interests. We will stop the processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

Some rights are subject to legal conditions and exemptions.

We may need to confirm your identity before processing a request. We will not normally charge a fee unless a request is clearly unfounded, repetitive or excessive.

To exercise your rights, contact us at [email protected].

13. Complaints

Please contact us first if you have concerns about how we use your personal information. We will try to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

15. Children’s information

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

16. Automated decision-making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will be published on our website with the updated date shown at the top.

18. Contact us

Questions, requests or complaints concerning this Privacy Policy may be sent to:

Ceiling Tech Ltd
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom

Email: [email protected]
Telephone: 0203 167 8794